Billing Questions

   Billing Questions


 

How do I order more domains or hosting? 

New Clients:  Just go to the lowesthosting.com order page website and place your order which will create your Account and auto provision your domain and services.

Existing Clients:  Log into your Account and select Services / Order New Service menu.  If you order from our website make sure you select existing client upon checkout so that the new order is added to your current Account.

Adding Services To An Existing Domain NOT supplied by Lowesthosting:  After placing your order, go to your domain management portal supplied by your domain supplier and edit your domain's DNS to use Lowesthosting's name servers NS1.LOWESTHOSTING.COM  & NS2.LOWESTHOSTING.COM


Adding Services To An Existing Domain SUPPLIED by Lowesthosting:  If you're an existing client that purchased a domain in the past and now want to add hosting or email or forwarding, we must  pro-rate those services to match your domain's current expiration date so your domain & service will remain on the same anniversary billing date. Please open a support ticket and our billing department will generate your pro-rated invoice.

 

How do I upgrade or downgrade my existing hosting or email?

To Upgrade or Downgrade:  Just open a support ticket and supply the domain and service you have and what you wish to do. If you're upgrading to a higher cost service we will cancel and credit the value of the legacy service and apply it towards the pro-rated new service.  If you're downgrading to a lower priced package, we will offer you the option of receiving an account credit or refund.
 

  • Domain Names are Non Refundable therefore have no exchange or upgrade value.
  • SSL Certificates are Non Refundable and have no exchange or upgrade value.

 

When will I receive my renewal notice and how do I pay it?

Renewal Notice Schedule:  A renewal Invoice will be generated automatically  and a notice sent to your official Account email 33 days  days prior to expiration . In addition under ICANN rules if we supply your domain additional notices will be sent upon 33, 30, 14  days prior to domain expiration even if  your account is set to autopay.  Our new billing system give you the option to automatically renew domains if you have a current credit card on file or you can log into your Account Portal at any time and renew your domain or open a support ticket to request your service renewal invoice to be generated earlier.
 

What should I do if I didn't receive my renewal notice?

 Renewal Not Received:  Renewal notification emails are sent 33 days prior to expiration to your Accounts main email address and any other Sub Accounts you have added which you designated to receive Billing Emails.  If your email address has not changed, please check your spam/junkmail folder.  If you've changed your email address and did not update it with us, please login to your Account using your old email address and the billing password sent in your original Welcome email and update it. 

 

What methods of payment do you accept? 

Payment Methods:  Lowesthosting.com accepts Visa, Mastercard, Paypal and Check via Secure online Electronic Funds Transfer.  If you wish to pay via American Express or Discover please select Paypal as they will permit you to open an account using either method of payment.  Due to the time sensitive nature of our business, we are no longer accepting mailed in paper checks. Any paper checked mailed to our office will either be returned by postmaster or destroyed.

  

How can I cancel my services?

 Canceling Services:  If you're unhappy with our services, please let us know opening a billing support ticket, as there are often solutions that we can offer you that are not published on our website.  

Cancelations can only be done by the owner/manager of the account.  If you cancel a service mid year, your server will be canceled and a pro-rated refund issued to you in the form of account credit or refunded back to your credit card for cancellations within 90 days of purchase, or by Check for transactions older than 90 days (this is due to Visa / Mastercard refund time limitations).  Note: Domain Names and SSL Certificates are Non Refundable.

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