FOR LEGAL AND SECURITY REASONS WE REQURE AUTHENTICATED COMMUNICATION
We can not give Access to an account, Reply with credentials, Reset credentials, Make account changes, Modify Service Plans, Modify Domains, Make Changes or Updates to Website Files, Add or Modify Email Accounts unless we receive an authenticated communication from the account Owner or Designated Sub-Account Contact with appropriate Privileges.
WRITTEN AUDIT TRAIL
Domains, Websites, Emails and Databases are of significant asset and operational value and mistakes in communication can result in loss to your business or legal exposure to our firm. For these reasons all operational communications must be in writing via one of your designated Email accounts or via the Support Ticketing System within your Account Portal. This will insure that every communication is logged to your account history and allows our staff to provide better support so they can read past history. This applies to our customers or their designates (Sub-Accounts) contacting and instructing us to perform some action or our staff contacting or replying back.
YOUR BILLING EMAIL ADDRESS OR PAYMENT RECORD IS HOW WE AUTHENTICATE ACCOUNT OWNERSHIP
Domains and Websites are valuable personal or business assets. For legal and security reasons, Lowesthosting.com maintains strict security protocols to protect our clients from theft or unauthorized access to Billing records, Private Information, Domains or Servers.
IF YOU ARE THE OWNER
Your Account profile permits one main Email address and you can add additional Sub-Users each with their own Email address and Access Permissions. If you work with a webmaster or designer you should add them as Sub-Accounts and give them Support Ticket access and either give them cPanel (product access) or create and supply them with any FTP credentials or Databases credentials they require. Make sure if you end your relationship with them that you remove them from system access and reset any passwords. This will insure maximum security. You can read more about adding Sub-Accounts in the onlineAccount Portal Guide.
UPDATING YOUR ACCOUNT EMAIL ADDRESS:
As the account owner its your responsibility to maintain a working Email address so we can notify you of pending service expirations. It is also required to log into your Account Portal and for the password reset system to work. If you wish to add another partner or second Email you can do so bycreating new Sub-Accounts.
*** We highly recommend you have at least one email that is not based on your domain name so you have a backup email that will work and receive lost passwords should you have email issues or your services are expired.
To update your email address simply log into the Account Portal using your current email address and edit your Profile. You can log into your Account Portal even if your email address is not working as long as you use the correct email address and password and once logged in you can update it.
If you lost your account password: Use the lost password option to have a reset link sent to the email on file which must be used within 2 hours or it will expire.
If you forgot your Account password AND lost the ability to receive email to the address on file: You will need to re-authenticate account ownership so our staff can update your Account with a new working Email address. Send an email to firstname.lastname@example.org with your domain name and answer to your Secret Question or proof of purchase by supplying the date and transaction ID from your your last Credit card or Paypal payment along with your old email address, and the new email address you wish updated and staff will update your Account Email and resend your Password.
IF YOU ARE A WEBMASTER OR DESIGNER
Please ask the owner to add your name and a unique email address to their Account as an authorized Sub-Account User with applicable privilages. We do NOT give Billing or Domain access to any party but the owner. **NOTE each email address in our system must be unique, if you already have a profile in use you can ask the owner to create you as webmaster@theirdomain and you must then open all support requests using the email address for the applicable account you desire assistance with. If the Account owner is confused they may open a support ticket requesting we add you to thier account on their behalf.