Hosting 1000 Standard: If you have our standard Hosting 1000 package it includes all the common features used to run a website including dns self management and email log access.
Hosting 1000 Advanced Upgrade: We offer inexpensive unmanaged shared hosting. If you are a programmer or advanced developer that needs advanced features like terminal/shell access or need to install perl modules, Ruby, Node.js, Python, Cron or other advanced features you can self upgrade in your account portal to the Hosting 1000 Advanced package using the upgrade option in your account portal or by opening a ticket (which may take longer).
NOTE There is no additional charge to upgrade to the Hosting 1000 Advanced package at this time however if you open tickets related to using the advanced features, our general staff can only provide extremely limited support so we suggest you ask an AI for help if required.
Advance Paid Support: If our support department determine your issue is related to installation of third-party scripting or custom scripting beyond the scope of our free general support, they may offer you the option to escalate your issue to our advanced level III system administrators for a small up-charge of $45 per escalation to review and analyze your application environment including tail server logs or identify script process thread tracking, memory leak, thread concurrency, and permission issues. You will need to prepay the escalation fee and provide a full explanation of your application environment and dependencies per "Requesting Advance Help".
Advanced Support Ticket Limitations. Developers as a rule do more complex things and open more support tickets related to those complex things. We are always happy to do our best to assist you within the confines of our standard free support to help you to enable or use the tools we provide but we do not trouble shoot third party or custom scripting code. Developers opening tickets related to advanced features may also be notified they are exceeding normal support levels and at our discretion be required to pay a $45 surcharge per ticket if escalation and review by our advanced Level III system administrators is required. Note escalation and review does not guarantee resolution resolve of your issue but does mean our staff will do an advanced analysis and suggest reasons your code may be having difficulty running including missing modules or libraries. Installation of non standard libraries may be offered at additional charge.
SSH ACCESS: changes in our security policy we are no longer enabling remote SSH access over port 22 however, have however 1000 advanced package includes SSH terminal that will give you shell access for your account directly within cPanel interface.
SCRIPT TROUBLE SHOOTING TIPS: Some developers write code that may call outside of the public_html web directory to access files in the home directory. If you do you reading files will never be a problem but writing to files may be limited by the servers operating system cagefs security system so if your code makes write calls to files in the home directory test to confirm they can write without error and if writing to a file in a subdirectory within home make sure its set to chmod 0755 permissions if you find an issue just write to the web folder and set the folder permissions to 0755 so its not publicly accessible but your script can still write to it.
DATABASES: The latest cPanel servers use Maria DB a drop in replacement higher performance branch of Mysql. If your script is making read /write DB calls When you switch from MySQL to MariaDB, PHP or Perl scripts often stop working because the standard DBD::mysql driver may no longer be binary compatible with the MariaDB client libraries installed on your system. Although MariaDB started as a "drop-in" replacement, the two have diverged significantly enough that they are no longer fully compatible at the driver level if that is the case you can manually do a search and replace for the correct Engine or use an online mysql to maria database converter https://dbconverter.site/sql-to-mariadb and where you have tried the above and fail, provide us a dump .sql file of the script prior to migration or provide the db name / db user / db password and we can pull it from backup, regenerate the db on an older mysql cpanel, export its .sql dump and import using phpmyadmin on the newer maria db servers and convert the old driver syntax to one Maria can use.
FEATURE REQUESTS: These are standardized flat rate packages. If you need something not included we may not be the best fit for your needs and suggest you investigate a dedicated server.
REQUESTING ADVANCED HELP: If need further assistance that you can't figure out on your own and want to pay for a Level III escalation, reply back with your detailed reply and will give it a preliminary review and see if there's anything over that we can identify again keep in mind standard support are not programmers that's not part of our free support, but we do our best to try to give you the tools you need to resolve on your own. If we reply back that we can not assist you we will provide the option for paid Level III ticket evaluation if you agree you will be invoiced and upon payment your ticket status will change and you will need to append your ticket with the information below before we can escalate for review:
Please make your tickets clear and explain what actions you have already done to trouble shoot the issues and outline the scripting path and method to test it so you provide us with the full picture. We are not programmers nor do we provide programming troubleshooting however we are always happy to try and assist or at least review a request for assistance if you provide A detailed explanation, confirming your code pearl coding version (most perl is very backwards compatible not generally a problem unless its really old). The path to the script you are referring to, its dependencies and how you instantiate the script. If it's instantiated from a front end HTML or PHP page provide us with the url and exact step-by-step process that the front end customer does that would trigger in instantiation ie: login url, form is filled out etc of the script and then a brief explanation of what the script does so we can see if there's any chmod permission problems or linux owner / user related to the script or the files or folders it writes to so we can confirm the pearl or php selector version interpreter is compatible with your scripting.
We also would need a fundamental understanding of its dependencies on other files and if it read or write calls to files or database so if it's dependent on another, Json or csv or array file to read to get information or if it writes to a database and confirmation that your script is using maria compatible (modern) connector calls so a mapping of the design of operation. Once you have clearly defined what troubleshooting you have already attempted, and all of the script information and detail details independenciesAnd the mechanism of instantiation we can attempt to investigate on a very precursory level to see if there's anything big and major that stands out.
ADVANCE FEATURE LIMITATIONS: In the event your scripting causes any excessive thread or load to the server we reserve the right to modify or disable access to any feature standard or advanced that is being used in a manner that is deemed abusive to the servers resources.