Who domain ownership and contact information of your domain is managed via the "Contacts" section within the "Domains" menu of your your account portal .
NOTE: Domain contact information is published to the public whois database and can be viewed by anyone in the world unless you purchase domain privacy. To add privacy to an existing domain that does not currently have privacy you would have to open a support ticket and our staff will invoice you Domain Privacy which is $3.95/year and can be pro-rated to your domains current expiry.
IMPORTANT: your domain registrant email must be a working email address because the registry will send you an annual or biannual VERIFICATION email to insure its a valid contact address and failure to receive and action the verification will cause the domain registry to suspend your domain disabling any hosting or email during the suspension so do not use a fake email address.
Domain contact update is now done by syncing it to either YOUR Primary account profile or a sub account profile.
To update the domain log into your account at my.lowesthosting.com and first verify your domain primary billing email is updated and NOT related to the domain itself if not you should either update your main account profile email or create / update a SUB ACCOUNT profile with the desired domain ownership information which should use an EXTERNAL email account (an email address NOT related to the domain you are transferring). Then go to the domain section / Contact info and use the Drop down menu to set the domain to your updated Primary Account billing profile or the Sub Account profile and click SAVE.
Please keep in mind we have no control over these ICANN policies its the same for all domain registrars and agents.